Privacy Policy

Solid Trust Insurance LLC — SMS communications
Effective October 20, 2026

This policy describes our SMS program. For other website services, see our general privacy notice.

Information we collect and use

When you agree to service texts during a phone conversation, our staff document your mobile number, the date and time, your affirmative response, the staff member and the consent script version in your customer record. We use these records to provide requested messages, document consent and help honor opt-out requests. Previously collected web consent records, if any, remain protected in our website database. No new web consent form is required.

Sharing

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile information, text messaging originator opt-in data and consent are not shared with third parties or affiliates for their marketing or promotional purposes. Service providers, including Twilio and our hosting provider, may process information on our behalf solely to deliver messages, maintain consent records or operate our services, not for their own marketing.

Your choices

Service texts are optional. This program does not send marketing texts under verbal consent. Consent is not a condition of purchase. Reply STOP to unsubscribe or HELP for help. You can also contact serhii@solidtrustinsurance.com or (904) 222-6208 to withdraw consent or request access, correction or deletion of your SMS information. We retain records as needed to document your choices, prevent unwanted messages and meet applicable obligations; a deletion request may be subject to those obligations.

Message frequency varies. Message and data rates may apply. Do not send Social Security numbers, driver license numbers or images, payment card details or medical information by SMS.